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Heroic Knight
 
Group: Basic Members
Last Login: Tuesday, August 05, 2008 10:49 PM
Posts: 114,
Visits: 487
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| Blimey now that's a shock.... um, will pm you to sort this out once we know what happened.. Regards - Alex
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www.lrpstore.com LRP Store the UKs No1 LARP Shop Use the Code RULE7 to save ££££'s online 
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Champion
Group: Game Moderators
Last Login: Yesterday @ 1:26 PM
Posts: 371,
Visits: 1,657
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to be fair Alex, it was your first month in buisness and as I said, I never followed it up, so I really should just get over it ;-)
RL: Stuart Maher
PD: Stuart Maher in a frock coat
LT: Stuart maher in orange hi-vis
Omega: Stuart Maher in a rat mask
BUTT: Stuart Maher in various crap costumes
EOS: Stuart Maher writing plot EOS - Book now, thank me later. I was going to copyright my posts... but then remembered this is an LRP forum!
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Heroic Knight
Group: Basic Members
Last Login: Tuesday, August 05, 2008 10:49 PM
Posts: 114,
Visits: 487
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Thanks Stuart (see PM) however I still think any who sets up in business owes a certain level of service to their customers and I know how pissed off I get if I'm let down by any business on of offline.
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www.lrpstore.com LRP Store the UKs No1 LARP Shop Use the Code RULE7 to save ££££'s online
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Knight
Group: Basic Members
Last Login: 2 days ago @ 7:07 PM
Posts: 68,
Visits: 712
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My other half ordered some stuff from Eldritch about 6 or 8 weeks ago, and has had no end of difficulty getting hold of them, he's still waiting for a credit to his credit card and a reply as to how they intend to collect the shield they sent that he didn't order and indeed told them he didn not want in place of the one he did order (which was out of stock). Frankly I doubt we will ever use them again, and they are about to get the legal action letter from us if we don't hear anything in the next few days. Since this whole mess was carried out via email they have no excuse re. postal deliveries. And their guarantee to get the stuff to us next day wasn't worth the electrnoic paper it was written on. We're looking forward to seeing them at the LRP Fair in Barnsley in February so we can complain in person.
Raina and Anara Tasar, Legion of Dreams
Cleopatra, Sinergy
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Heroic Knight
Group: Basic Members
Last Login: Yesterday @ 8:33 PM
Posts: 230,
Visits: 851
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| A friend of mine had the same problem. I think (don't hold me to this) he'd been waiting about 4 months for a two-handed sword. He sent the obligatory legal action letter to them and received the sword about 2 days later. If any of you are sending a letter regarding the threat of legal action I'd probably suggest adding on to the end of that letter something like: "and I will further seek to recover from you my legal costs incurred in resolving this matter" or something similar. Just to let them know you mean business. Just a suggestion.
Matt J -------
If I wanted to listen to an arsehole, I'd fart!
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Champion
Group: Basic Members
Last Login: Yesterday @ 12:47 PM
Posts: 371,
Visits: 875
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Have never had to email LRP store - the website is so helpful
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PD - Machupa Kivull - Sandy coloured great-coated Gnoll
Shards/Ascendancy - Crew
FOIP is short for 'torture me for more info'
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Squire
Group: Basic Members
Last Login: Tuesday, March 25, 2008 3:14 PM
Posts: 37,
Visits: 300
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| To everyone who has concerns about Eldritch Please rest assured we are still here (although no longer where we used to be). Moving has been a tortuous process to say the least. We lost the phone lines, the broadband system, had no mobile phone signals (without going 2 miles outside the village), eventually managed to pick up e-mails but couldn't send any for some reason, had numerous problems with deliveries because drivers couldn't find us (would have helped if they hadn't gone to the town at the centre of our postcode, 15 miles away), had couriers fail to turn up on numerous occasions and, to cap it all, one of our kids was out of school for 6 months and recently managed to get himself excluded! So we're not happy bunnies, but we're probably happier than a lot of our customers. We can only apologise profusely for all the problems and the lack of communication. Please feel free to complain to Simon when you see him at events. We've almost completely cleared our backlog. However, I appreciate that some people want refunds. If that's the case, please bear in mind that we don't keep your credit card details, so please phone from a place that's safe to give out card details by phone so that we can sort it out for you. The phones are now working (although the kids are also now off for half term). That being said, our office-based credit card machine just died so we're waiting for a new one. Give us a couple of days. But most importantly, we're still very much in business, still attending events as Eldritch (not to be confused with Having A Larp, who are a separate company and have been for over a year), and desperately trying to catch up with over 300 e-mails, an answer machine that apparently only pretends to record messages and the problems caused by the postal strike. Finally, we don't have any orders here that are more than two months old, so if you've been waiting 5 months, it's lost in the post and we need to sort it out. So please phone with your real world names and I'll be happy to try to sort it out for you. Many thanks for your continued patience Lynne Morgan - Eldritch
Eldritch
www.eldritch.com
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Knight
Group: Basic Members
Last Login: 2 days ago @ 7:07 PM
Posts: 68,
Visits: 712
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Lynne, if you happen to be reading this, I have been hearing grumbles and rumbles elsewhere about problems getting hold of you guys again. Maybe worth checking your phone and email - I KNOW it was working last week as we spoke and you sorted out a credit and the rest of an outstanding order for me (and the shield you needed to collect) but other people are not being so lucky and your rep is suffering again - and after you were so helpful, I'd hate to think its just your stoopid answering machine causing hassle again!
Raina and Anara Tasar, Legion of Dreams
Cleopatra, Sinergy
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Squire
Group: Basic Members | | | |